What is Google Chrome?
Google Chrome is a new, fast web browser from Google.
Why should we use Google Chrome? What would it give my organization?
Google Chrome offers a number of benefits, including security, speed, stability, and simplicity. Find out about all the features of Google Chrome here.
What is Google Chrome for Enterprise? Is it a different build than the Google Chrome I install from google.com?
Google Chrome for Enterprise is just Google Chrome. Every Google Chrome has the same features, so it's equivalent to the Google Chrome you can download from google.com.
What enterprise features does Chrome offer?
Support for group policy (the consumer version also honors any Chrome GPO/registry settings) and centralized configuration
(list of supported policies here), a specialized MSI installer, and control over auto-update frequency.
Does Google Chrome support enterprise features on all platforms?
Yes.
How do I install Google Chrome?
Do you have an offline installer or an MSI?
Yes. You can download the latest MSI
here.
Can I roll back Google Chrome to a previous version?
No - rollback is not supported.
To get to a previous version (which would not be supported by Google), you would need to uninstall your current version, delete every user's saved profile data, and re-install the older version. Users' personal profile data is kept in:
On Windows XP: C:\Documents and Settings\<user>\Local Settings\Application Data\Google\Chrome\User Data
On Windows Vista / 7: C:\Users\<user>\AppData\Local\Google\Chrome\User Data
This means users will lose their bookmarks, history, etc., so use this method with extreme caution.
Are there older versions of the MSI available?
No, we do not currently make older versions of the MSI available, as they are no longer supported.
How can I install per-system instead of per-user?
The MSI will only install at system-level, which means all users on the machine will have access to the same instance / version of Google Chrome.
Does Google Chrome install over itself? What if users already have it installed?
Google Chrome does not install over itself. It first checks if it is already installed at the same elevation level.
However, if Google Chrome is already installed by the user at user-level, installing it system-level will remove the user-level installs and replace them with a system-level install. User/profile data would remain.
How do I control Google Chrome's settings?
What settings does Google Chrome allow an administrator to configure?
A list of supported policies is
here.
Does Google Chrome allow me to set mandatory preferences and recommended preferences through policy?
Yes. On Windows, you can set policies in HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER, respectively. On Linux, set the policy files under /etc/opt/google/chrome/managed and /etc/opt/google/chrome/recommended, respectively.
Do you have group policy templates, or an example of a policy file?
Yes. You can find group policy templates
here.
Where can I get a policy template for Google Chrome for Mac?
The template is bundled into the application package itself.
What if I need to pre-configure a setting that is not a supported policy?
You can put some preferences into a file called "master_preferences" next to the Google Chrome executable, and those will be interpreted as part of the user's preferences. You can find out more about this technique
here.
What if users have already installed Chrome themselves? Will those Chromes respect policies I set?
How do I pre-install extensions?
Information on pre-installing extensions is
here.
How do I turn off auto-updates?
Although it is not recommended, you can find out how to turn off auto-updates
here.
How often does Google Chrome update? How many versions per year should one expect?
Where do I go to find out about Google Chrome updates? How do I know a new update is coming?
Does Google Chrome auto-update, even if the users on a machine do not have administrative rights?
Yes.
Where can I find release notes for each version?
How can I get early warning and information about security updates?
How many versions back do you support?
We only support the most current stable channel release. Older releases are not supported.
How do I know what the most current version of Google Chrome is for Windows?
How do I know what the most current version of Google Chrome is for other platforms?
Can I get phone or email support?
Yes, if you are a Google Apps for Business customer. Call the same number, use the same email address, or file a ticket via your control panel the same way you do for any Google Apps issues. Click
here for information on how to access the Google Enterprise Support Portal.
What other support resources are available?
I found a bug in Chrome that I need fixed. Who should I contact and when can I expect it fixed?
Please file a bug in our public issue tracker. You may want to search for any other similar bugs to make sure the issue isn't already being resolved.
Unfortunately, we cannot give exact timing on when specific issues will be fixed. You can follow the public bug to see when changes are made, when it is marked as fixed and closed.
If you have support from Google via Google Apps subscription, please contact Google as you would for a Google Apps issue.
Google Chrome doesn't work with some of our internal applications. Will you fix this?
Most of these issues are not actually bugs in Google Chrome -- the applications themselves were written for a specific web browser, and do not handle other browsers properly. You may want to contact whoever administrates those applications and ask about browser compatibility, as Google Chrome cannot fix those issues.
Of course, if you do find issues that are true bugs in Google Chrome (pages crash, it shows web pages differently than Safari, etc.), then
please let us know by filing a bug.
We want to deploy Google Chrome, but we have legacy applications that don't work in it. What can we do?
There are a couple of options in this scenario:
1. Update the legacy application to work on modern browsers (if possible)
2. Make Chrome the default browser and deploy shortcuts to just those applications that you want to open in the other browser. For instance, you could create a shortcut to Internet Explorer and pass the URL you want IE to open as the first parameter - e.g. create a shortcut that would execute "C:\Program Files (x86)\Internet Explorer\iexplore.exe 'www.google.com'".
